As leaders in the Cannabis industry, it is our mission to ensure that we provide world-class premium products to every home around the world. Making continuous improvements across the business ensures that we provide only the very best products and service to you and your customers.
We are pleased to share some changes to both our Customer Support hours and the ways in which you can get in touch with the team.
We are introducing extended Customer Support times. You can now receive support from 06:00 EDT until 20:00 EDT Monday - Friday.
You no longer need to imagine getting support without sitting in a phone queue or waiting for a call back! We have removed our phone support and introduced live chat. Our Customer Support Team will now be available quicker and for more hours via live chat with a customer service agent on our website. You can continue to receive help by sending an email to the usual Support email addresses:
Please be reassured, that although we will not be available on the phone, we’ve still got your back! By moving to chat and email support, this means we can help more people, faster.