Customer satisfaction is a number one priority for us here at Kannaway and to ensure we continue to provide the best service possible, Kannaway is excited to make a number of announcements.
New Customer Service Number (858) 500-3144
The first big announcement is we are adding a new customer service phone number, (858) 500-3144. This new number allows Kannaway to offer you added customer service options, one of which is an exciting new call back feature. This means if you call during a particularly busy period for the Customer Support team, rather than having to wait on the phone, you can save your place in line and have the system call you back when your place in line comes up. Anyone calling on the new (858) 500-3144 number will now have three options when they call:
- Press 1 to leave a voicemail
- Press 2 to request a callback. This saves your spot in the queue but you don’t have to wait on the phone. We’ll call you once an agent is available.
- Wait on the line for the next available agent.
Send Customer Support A Text
Another exciting feature of the new customer support number is you can now text us from your cell phone. Send a Text Message to customer support (858) 500-3144 and we’ll be able to provide customer service to you via Text Messages.
Find Us On Facebook Messenger
Nearly 75% of Americans on Facebook use the website daily, and so what better place to get your questions answered from Kannaway Support. Send our Kannaway Facebook Page (@wearekannaway) a message and our customer service agents will be happy to help you.
New Extended Customer Hours
We also have extended our Customer Support hours, so you can reach us when it is most convenient for you. Our new Customer Service hours are:
Monday to Friday: 7:30AM – 6:00PM Pacific Time
Saturday: 8:00AM – 12:00PM Pacific Time. (email, text, and FB Messenger only)
We appreciate you choosing Kannaway and look forward to serving you in the near future.