Frequently Asked Questions

General
Returns

Kannaway is committed to providing you with high quality products. If for any reason you are not 100% satisfied, you may be eligible to return the products for a refund under the Kannaway satisfaction guarantee. (Section 8.0 of the Kannaway Policies and Procedures).


If you received damaged or defective products(s), please contact the Kannaway Support Department immediately. Kannaway can replace those products at no charge in lieu of a refund.


To initiate a return, please email Returns@Kannaway.com or by telephone at (866) 447-6670 USA or +48 22 299 82 00 (Europe) to receive your Return Merchandise Authorization (RMA). When contacting us, please have your Kannaway Brand Ambassador ID or order number available.


All product(s) will be shipped to Kannaway pre-paid, as we do not accept shipping collect packages. We recommend that you use a shipping method where you can track your package, as risk of loss in shipping is solely borne by the Customer or Brand Ambassador. If the product is not received by Kannaway it is the responsibility of the Customer or Brand Ambassador to trace the shipment and no credits will be applied until the items are received at our distribution center.


The shipping address for US orders:

Kannaway Returns,

632 N. 2000 W.

Suite 105

Lindon, UT 84042-1798


The shipping address for European orders:

Kannaway Europe
Radial Poland Sp. z o.o.
Moszna Parcela 29,
Budynek C3
05-840 Brwinów
Poland


Kannaway reserves the right to decline a refund if a Return Merchandise Authorization (RMA) was not issued prior to returning the product(s).

How do I login? What if I forgot my password?

From the homepage of the website you can login to your Kannaway account by choosing "Login" in the header in the top of the page, or by directing to https://kannaway.com/login.html.


At login, use your ID number or username and password to login to your account. 

If you have forgotten your password, use the "Can't remember your password?" link below login to enter your email address and recover your password.

After entering your email address, you will receive an email from the Kannaway system with a link to click and reset your password.

How can I support Echo?

ECHO is an independent, non-profit organization that Kannaway has proudly chosen to support to continue to spread the message of well being through cannabinoids. The core beliefs of Echo are Education, Collaboration, and Hope. These beliefs align perfectly with the purpose that lies behind everything Kannaway does.


You can choose to support Echo by making one time donations by checking out in the store with a donation or to make a regular donation, add one to your SmartShip so you can continually support every month.


For more info about ECHO or to Donate to please visit www.echoconnection.org.

Does Kannaway have an App?

Yes! Now introducing Kannaway Connect.


The Kannaway app is available for download on both Android in the Play store and on iOS via the app store! Just search "Kannaway Connect", download, and use your existing Kannaway account login information to login.

Download the Kannaway mobile app today and stay up to date with the latest notifications about promotions and news as they are launched!

GOOGLE PLAY STORE

APP STORE 

What is the difference between a preferred customer and a retail customer?

With Kannaway, you can enroll as a Retail Customer, Preferred Customer, or Brand Ambassador. Signing up as any of these will create your Back Office account with Kannaway, where you can place orders, update personal information, and learn more about Kannaway and our products. To create a new account, click here.

 

A Retail Customer is somebody who places an occasional order, is not set-up on SmartShip and pays the full retail price for the products.

 

A Preferred Customer agrees to and is placed on a monthly auto-shipment, SmartShip, and gains access to discounted products and promotions. A preferred customer must keep SmartShip active to continue to receive the preferred pricing.

 

A Brand Ambassador has the ability to earn commissions with Kannaway. This membership does come with an annual fee of $54.98 that gives you access to discounted products at all times and all Kannaway promotions or sales. No monthly auto-ship is required for this account status. 

How do I find a sponsor?

We are so excited to hear about your interest in joining the Kannaway family! How did you hear about Kannaway? Was it from a friend or relative? If so, reach out to that person, they would more than likely be happy to help answer your questions, make some suggestions, and assist in placing an order.


If you happened across Kannaway through some other channel and do not know any Kannaway distributors best bets would be to search for Kannaway groups on social media in your area.


Additionally, if you'd like to be placed with a sponsor, you can reach customer support at (858) 500-3144 or online at Support@Kannaway.com.

Support Contact Information and Hours
United States:

8:30AM - 5PM PST Monday - Friday

Support@Kannaway.com

858-500-3144


Available via live chat M-F 8:30AM - 5PM Monday - Friday


Europe:

9:30AM - 5PM, Monday - Friday

SupportEurope@Kannaway.com


Polish +48 12 225 41 95 

Hungarian +36 80 088 382

Slovak +421 800 223 119

Czech +420 800 022 620

French +33 1 88 46 94 60

German - Austria +43 800 010032

German - Germany +49 211 54013809

Russian +7 800 301 40 95

Swedish  +46 20 075 34 66

UK  +44 800 031 8090

other languages   +48 22 299 82 00


Events
How Do I Register for Event Tickets ?

Kannaway Event Tickets - Covid-19 update -  CLICK HERE

TBF by Kannaway
What poultry is used in the added poultry fat, dehydrated poultry and poultry liver?

The dehydrated poultry is from a poultry meal (mixed stock - chicken, turkey, goose).  *(If your dog has an allergy to Chicken please note that this is present in all of the formulas)

Products
Returns

Kannaway is committed to providing you with high quality products. If for any reason you are not 100% satisfied, you may be eligible to return the products for a refund under the Kannaway satisfaction guarantee. (Section 8.0 of the Kannaway Policies and Procedures).


If you received damaged or defective products(s), please contact the Kannaway Support Department immediately. Kannaway can replace those products at no charge in lieu of a refund.


To initiate a return, please email Returns@Kannaway.com or by telephone at (866) 447-6670 USA or +48 22 299 82 00 (Europe) to receive your Return Merchandise Authorization (RMA). When contacting us, please have your Kannaway Brand Ambassador ID or order number available.


All product(s) will be shipped to Kannaway pre-paid, as we do not accept shipping collect packages. We recommend that you use a shipping method where you can track your package, as risk of loss in shipping is solely borne by the Customer or Brand Ambassador. If the product is not received by Kannaway it is the responsibility of the Customer or Brand Ambassador to trace the shipment and no credits will be applied until the items are received at our distribution center.


The shipping address for US orders:

Kannaway Returns,

632 N. 2000 W.

Suite 105

Lindon, UT 84042-1798


The shipping address for European orders:

Kannaway Europe
Radial Poland Sp. z o.o.
Moszna Parcela 29,
Budynek C3
05-840 Brwinów
Poland


Kannaway reserves the right to decline a refund if a Return Merchandise Authorization (RMA) was not issued prior to returning the product(s).

Where can I find current lab results for Kannaway's products?
Lab results for all current batches can be found on the product information page here.
FDA Disclosure

Since none of Kannaway’s products are approved by the FDA, we cannot make any medical claims regarding their specific health benefits. Our products are intended to help improve your overall health and wellness. Be sure to consult a physician before beginning to use a CBD supplement or for any health-related concerns.


These statements have not been evaluated by the FDA and are not intended to diagnose, treat or cure any disease. Always check with your physician before starting a new dietary supplement program. Most work-place drug screens and tests target delta9-tetrahydrocannabinol (THC) and do not detect the presence of Cannabidiol (CBD) or other legal natural hemp-based constituents. However, studies have shown that eating hemp foods and oils can cause confirmed positive results when screening urine and blood specimens. Accordingly, if you are subject to any form of drug testing or screening, we recommend (as does the United States Armed Services) that you DO-NOT ingest our products. Prior to consuming these products consult with your healthcare practitioner, drug testing company or employer. This product is not for use by or for sale to persons under the age of 18.

Return & Refund Policy

Kannaway's Return and Refund Policy can be found here.

How many milligrams of CBD are in a full-size container of Salve?

We carry a few different size options when it comes to our Salve. Our most popular is the 1.3 oz container which contains 50 mg of CBD per jar. To find out more about the Salve and other products, please visit the store here.


What are the ingredients in the vegan capsules?

The ingredients for the vegan capsules are as follows:

  • Hydroxypropyl
  • Purified Water
  • Sobitol
  • Silicon Dioxide
  • Methylcellulose

Which countries are Kannaway's products available in?

Kannaway's products are accessible in the following countries:


  • North America:
  • United States of America
  • Europe: 
  • Austria
  • Belgium
  • Bulgaria
  • Croatia
  • Czechia
  • Denmark
  • Estonia
  • Finland
  • France
  • Germany
  • Greece
  • Hungary
  • Ireland
  • Italy
  • Jersey
  • Latvia
  • Liechtenstein
  • Lithuania
  • Luxembourg
  • Malta
  • Monaco
  • Netherlands
  • Norway
  • Poland
  • Portugal
  • Romania
  • Russia
  • Slovakia
  • Slovenia
  • Spain
  • Sweden
  • Switzerland
  • United Kingdom
  • Asia:
  • Japan
  • Kazakhstan
  • Kyrgyzstan
  • Vietnam

Tech Tips
Episode 3: Group orders and calculating GV, EV, and the 60/40 split


Episode 2: Declined orders and how to resolve them


Tech Tips - Utilizing Quick Cart