Frequently Asked Questions

General

Kannaway is committed to providing you with high quality products. If for any reason you are not 100% satisfied, you may be eligible to return the products for a refund under the Kannaway satisfaction guarantee. (Section 8.0 of the Kannaway Policies and Procedures).

If you received damaged or defective products(s), please contact the Kannaway Support Department immediately. Kannaway can replace those products at no charge in lieu of a refund.

To initiate a return, please email Returns@Kannaway.com or by telephone at (866) 447-6670 USA or +48 22 299 82 00 (Europe) to receive your Return Merchandise Authorization (RMA). When contacting us, please have your Kannaway Entrepreneur ID or order number available.

All product(s) will be shipped to Kannaway pre-paid, as we do not accept shipping collect packages. We recommend that you use a shipping method where you can track your package, as risk of loss in shipping is solely borne by the Customer or Entrepreneur. If the product is not received by Kannaway it is the responsibility of the Customer or Entrepreneur to trace the shipment and no credits will be applied until the items are received at our distribution center.

The shipping address for US orders:
Kannaway Returns,
632 N. 2000 W.
Suite 105
Lindon, UT 84042-1798

The shipping address for European orders:
Complete Hemp Technologies
Nartowskiej 1
37-500 Jarosław
Poland

Kannaway reserves the right to decline a refund if a Return Merchandise Authorization (RMA) was not issued prior to returning the product(s).

In order to pay for your order, please use below details as beneficiary.
Login to your online banking or visit your bank to transfer money to our account.
Please make sure you enter order ID and user ID in wire description field.
If wire transfer is missing order and/or user details the order will not be processed.
This will make sure that we can match payment with your order and ship it as soon as payment is completed.
Please note, it may take a few days for the money transfer to come through.
We are checking for it on a daily basis and will process your order as soon as the transfer is received.


Beneficiary:
Kannaway Sp. z o.o.
Beneficiary Address:
Bukowa 2
05-850 Szeligi
Poland

!!!new bank account number!!! (01.01.2022)


Account Number/IBAN:
IBAN: PL75103015080000000822417002
SWIFT: CITIPLPXXXX


Bank address:
Bank Handlowy w Warszawie S.A.
Senatorska 16
00-923 Warsaw
Poland

From the homepage of the website you can login to your Kannaway account by choosing "Login" in the header in the top of the page, or by directing to https://kannaway.com/login.html.

At login, use your ID number or username and password to login to your account.

If you have forgotten your password, use the "Can't remember your password?" link below login to enter your email address and recover your password.

After entering your email address, you will receive an email from the Kannaway system with a link to click and reset your password.

The Por Grace Foundation is a non-profit organization proudly chosen by Kannaway to help support children with special needs. You can donate by going to the Kannaway store and making a donation there. Or, if you're an Entrepreneur, go directly to your back office and set up your Por Grace donation now. Go to your Donations or SmartShip page to do so. Your donation helps to support kids and their families with vital equipment that will dramatically change their lives. To learn more about Por Grace and the children being helped, click here.

Yes! Now introducing Kannaway Connect.

The Kannaway app is available for download on both Android in the Play store and on iOS via the app store! Just search "Kannaway Connect", download, and use your existing Kannaway account login information to login.
Download the Kannaway mobile app today and stay up to date with the latest notifications about promotions and news as they are launched!
GOOGLE PLAY STORE
APP STORE

With Kannaway, you can enroll as a Customer or Entrepreneur. Signing up as any of these will create your Back Office account with Kannaway, where you can place orders, update personal information, and learn more about Kannaway and our products. To create a new account, click here.

A Customer who places an occasional order and is not set-up on SmartShip, pays the full retail price for the products. A Customer who agrees to and is placed on a monthly auto-shipment, SmartShip, gains access to discounted products and promotions.

An Entrepreneur has the ability to earn commissions with Kannaway. This membership does come with an annual fee of $54.98 that gives you access to discounted products at all times and all Kannaway promotions or sales. No monthly auto-ship is required for this account status.

We are so excited to hear about your interest in joining the Kannaway family! How did you hear about Kannaway? Was it from a friend or relative? If so, reach out to that person, they would more than likely be happy to help answer your questions, make some suggestions, and assist in placing an order.

If you happened across Kannaway through some other channel and do not know any Kannaway distributors best bets would be to search for Kannaway groups on social media in your area.

Additionally, if you'd like to be placed with a sponsor, you can reach customer support at (858) 500-3144 or online at Support@Kannaway.com.

United States:

8:30AM - 5PM PST Monday - Friday
Support@Kannaway.com
858-500-3144

Available via live chat M-F 8:30AM - 5PM Monday - Friday

Mexico:

10AM - 5PM, Monday - Friday
atencionclientes@kannaway.com
+52 81 2085 4710

Europe:

10AM - 5PM, Monday - Friday
SupportEurope@Kannaway.com

Polish +48 12 225 41 95
Hungarian +36 80 088 382
Slovak +421 800 223 119
Czech +420 800 022 620
French +33 1 88 46 94 60
German - Austria +43 800 010032
German - Germany +49 211 54013809
Russian +7 800 301 40 95
Swedish +46 20 075 34 66
UK +44 800 031 8090
other languages +48 22 299 82 00

Events

Kannaway Event Tickets - Covid-19 update - CLICK HERE

TBF by Kannaway

The dehydrated poultry is from a poultry meal (mixed stock - chicken, turkey, goose). *(If your dog has an allergy to Chicken please note that this is present in all of the formulas)

Products

The Sleep vape has 7.8 mg of melatonin per 1 ml.

Kannaway is committed to providing you with high quality products. If for any reason you are not 100% satisfied, you may be eligible to return the products for a refund under the Kannaway satisfaction guarantee. (Section 8.0 of the Kannaway Policies and Procedures).

If you received damaged or defective products(s), please contact the Kannaway Support Department immediately. Kannaway can replace those products at no charge in lieu of a refund.

To initiate a return, please email Returns@Kannaway.com or by telephone at (866) 447-6670 USA or +48 22 299 82 00 (Europe) to receive your Return Merchandise Authorization (RMA). When contacting us, please have your Kannaway Entrepreneur ID or order number available.

All product(s) will be shipped to Kannaway pre-paid, as we do not accept shipping collect packages. We recommend that you use a shipping method where you can track your package, as risk of loss in shipping is solely borne by the Customer or Entrepreneur. If the product is not received by Kannaway it is the responsibility of the Customer or Entrepreneur to trace the shipment and no credits will be applied until the items are received at our distribution center.

The shipping address for US orders:
Kannaway Returns,
632 N. 2000 W.
Suite 105
Lindon, UT 84042-1798

The shipping address for European orders:
Kannaway Europe
Radial Poland Sp. z o.o.
Moszna Parcela 29,
Budynek C3
05-840 Brwinów
Poland

Kannaway reserves the right to decline a refund if a Return Merchandise Authorization (RMA) was not issued prior to returning the product(s).

Lab results for all current batches can be found on the product information page here.

Since none of Kannaway’s products are approved by the FDA, we cannot make any medical claims regarding their specific health benefits. Our products are intended to help improve your overall health and wellness. Be sure to consult a physician before beginning to use a CBD supplement or for any health-related concerns.

These statements have not been evaluated by the FDA and are not intended to diagnose, treat or cure any disease. Always check with your physician before starting a new dietary supplement program. Most work-place drug screens and tests target delta9-tetrahydrocannabinol (THC) and do not detect the presence of Cannabidiol (CBD) or other legal natural hemp-based constituents. However, studies have shown that eating hemp foods and oils can cause confirmed positive results when screening urine and blood specimens. Accordingly, if you are subject to any form of drug testing or screening, we recommend (as does the United States Armed Services) that you DO-NOT ingest our products. Prior to consuming these products consult with your healthcare practitioner, drug testing company or employer. This product is not for use by or for sale to persons under the age of 18.

Kannaway's Return and Refund Policy can be found here.

We carry a few different size options when it comes to our Salve. Our most popular is the 1.3 oz container which contains 500 mg of CBD per jar. To find out more about the Salve and other products, please visit the store here

The ingredients for the vegan capsules are as follows:

  • Hydroxypropyl
  • Purified Water
  • Sobitol
  • Silicon Dioxide
  • Methylcellulose

Kannaway's products are accessible in:
https://kannaway.com/choose-country-region